Hurco CNC Service and Support

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The Service + Support
You Deserve

When you buy a piece of equipment that you rely on for your livelihood, service AFTER the sale is critical. According to our customers, the Hurco Service/Support Team is the best in the industry!

FAQs  

Frequently Asked Questions

Search our online knowledge base of solutions to frequently asked questions.

Read FAQs →
Machine Manuals  

Machine Ma​nuals

Find getting started, operation, and service manuals for your equipment.

Find Manuals →
Customer Training  

Training

Learn Hurco programming with online video courses or find a cnc training class near you.

Learn more about training →
Parts & Accessories  

Parts & Accessories

Get a quote for parts or accessories for your equipment.

Requests Parts →
Maintenance  

Extended maintenance

Get a quote for extending the coverage on your Hurco product.

See maintenance options →
Distributor Local CNC Service  

Find local service

Locate one of our many full service distributors near you.

Find your local distributor →
Training Videos - Intro Classes 

WinMax® Intro Classes (VIDEO)

These online videos will help you learn to program the Hurco WinMax conversational control. At the end of each lesson you will be given the opportunity to apply what you have learned.

Mill Intro →5-Axis Intro →Lathe Intro →
WinMax Help Center  

WinMax® Help Center

Documentation and manuals for the WinMax control.

Visit help center →
CAD CAM Providers & Information  

CAD/CAM Information

At Hurco, our software engineers and applications engineers work closely with the most well-known CAD/CAM providers.

Learn more →

CNC MAINTENANCE

Upgrade Options

You can’t afford for your equipment to be down. To keep your machine running consistently and accurately, invest in one of Hurco’s maintenance programs.

Preventative Maintenance

What would less downtime mean to your machine shop? More margin, less stress, or happier customers? For just dollars a day per machine you can reduce downtime and extend the life of you Hurco equipment.

Service TypeSilverGoldPlatinum
50 Point Inspection
Detailed Report
Repair Recommendations
Full Geometry Adjustment-
Ballbar Test-
Laser Certification--
Remote Diagnostics Monitoring--
Spare Parts Discount5%10%15%
Service Travel Discount-50%No Charge
Service Labor Discount-5%10%

Extended Warranty

What would less downtime mean to your shop? More margin, less stress, or happier customers? For just dollars a day per machine you can reduce downtime and extend the life of you Hurco equipment.

Warranty TypePackage Description
Parts Warranty

Full 3-year warranty on new machines. Standard warranties apply after which this program covers the machine for the remaining period totaling 3 years or 6,000 machine hours, whichever comes first.

Control Warranty

One year protection on control components only after a machine is out of warranty. Does not cover drives and motors or mechanical components. Additional 50% off travel costs on service calls and 30% discount on all other parts not covered by the contract.

Machine Certification

Keeping your equipment properly aligned is key to making accurate parts for you customers. Re-certify your machines every two to three years to keep them in top shape.

Certification TypePackage Description
Laser & Ballbar Certification

Laser map machine linear and rotary axes. Re-compensate the axes. Provide a detailed printout of the machine condition. Provide an explanation of requirements if mechanical repairs are required to bring in accuracies. Additional 20% off parts and labor to correct mechanical or electrical inaccuracy issues.

5-Axis Centerline Cetification

Check and adjust axis centerlines for 5 axis machines to ensure consistent and accurate operation.

CNC TRAINING

Training Designed for the Way You Work

When you invest in a CNC machine that is as flexible and powerful as the Hurco, the quickest way to achieve maximum benefit from Hurco technology is to make sure you have proper training. Learn more about our training options by clicking on the boxes below.

Classroom Training Schedule →Online Training Videos →Training at your facility →

​Classroom Training

Following is an explanation and schedule of programming training classes available from Hurco NA for FY2020.

  • Hurco WinMax Mill Introductory or Lathe Programming Training –​These classes begin on Tuesday morning at 8:30 am ET. Mill classes conclude on Thursday. Lathe classes conclude on Wednesday for 2-axis lathe or Thursday if the students need/want live-tool training. Customers needing sub-spindle training will need to stay through Friday. Both cover Conversational Programming of the Hurco WinMax Mill or Lathe Control as well as basic operator training. Classes take place at control simulators in a classroom environment and on actual machines for hands-on experience.
  • Hurco 5-Axis Programming Training – This 2-day course covers the Hurco WinMax 5-axis Machining Center Control. Students in this course must have either taken the Hurco WinMax Mill Introductory course or have extensive experience running a Hurco WinMax 3-axis Machine. Students that don’t have the required training or experience, or those that would like a refresher, should take the 5-day “combined” WinMax Mill Intro/5-Axis class. The introductory training takes place Monday - Wednesday with the 5-axis specific content on Thursday & Friday.
  • Hurco UltiMax Mill Introductory Programming Training – This is a 2-day class that covers Conversational Programming of the Hurco UltiMax Machining Center Control. Classes take place entirely on control simulators. These classes will be scheduled on an as-needed basis.
  • Custom Training ​This training is scheduled on an as-needed basis and consists of training specific to the particular customer's needs. The length and cost of the training will be determined based on how much material the customer wants to cover. Please call to discuss your needs.
  • Onsite Training – Any of these classes can also be conducted at your facility. Please see the "At Your Facility" pricing below.
hurco cnc programming training classes

Where are the classes?

Other than onsite training, classes will be held in the Hurco NA Training Center and/or Customer Technical Center at Hurco Indianapolis. All classes are subject to cancellation due to lack of registration. Class schedule is also subject to change due to other scheduling issues.

How much does it cost?

Following are the prices for training. Lunch will be provided for the students at Hurco on full training days; however, transportation, lodging and other meals will be the responsibility of the student.

Call 800.634.2416, Option 1 to schedule.

CLASSROOM TRAINING PRICES & SCHEDULE

Prices

ClassFactory Training at H​urcoOnsite Training at Customer’s Facility
Lathe Introductory or UltiMax Mill Programming Class$500 / person$5,000 (2 days)
WinMax Mill Introductory or Lathe Intro & Live Tool / Sub-spindle Programming Class$750 / person$6,000 (3 days)
WinMax Mill 5-Axis Class (for experienced WinMax users only)$500 / person$5,000 (2 days)
WinMax Mill Intro & 5-Axis Class (combo class for non-experienced users)$1,250 / person$6,500 (4 days)

Hurco Programming Class Schedule FY2020

October 2019 – October 2020

WinMax® Mill IntroLathe1WinMax 5-Axis Mill2
Oct 1 – 3
Oct 8 – 11
Oct 14 – 18
Nov 12 – 14
Nov 19 – 22
Jan 7 – 9
Jan 14 – 17
Jan 20 – 24
Feb 4 – 6
Feb 11 – 14

Mar 3 – 5
Mar 10 – 13
Mar 16 – 20
Mar 31 – Apr 2
Apr 7 – 10

Apr 28 – 30
May 5 – 8
May 11 – 15
June 2 – 4
June 9 – 12
June 22 – 26
Sept 29 – Oct 1
Oct 6 – 9
Oct 12 – 16
Notes:
  • Lathe Intro Class is 2 days; if needed, 3rd day is for live tool training & 4th day is for sub-spindle training
  • Intro & 5-Axis Mill class is 5 days; the 5-Axis only portion is the last 2 days of each of those classes

Call 800.634.2416, Option 1 to schedule.