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FAQs

Our service and applications departments have compiled a list of answers for questions customers frequently ask. To save time, you can search the FAQs to see if your question has already been answered. Articles are sorted from latest to oldest. Please use the search field below to type in your question or keyword.


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  • How to use Conversational Back Spot Face Data Block

    Tags: Applications, WinMax, Software

    Click here to download the PDF Document including screenshots

    • Z Start- spindle will turn on at plunge feed and will start feeding DOWN at closing feed.
    • Z Plunge- Once this point is reached, the tool will rapid DOWN to the Z bottom plus the difference between length of cut and tool length in Advance Tool Settings (see images below) 
    • Z Depth- feeds UP to this depth at the plunge feed.
    • Z-Clearance- Rapids DOWN this amount then reverses spindle
    • Z- Retract- Feeds DOWN to this position at closing feed, Once this positon is hit Z rapids out of the hole.
    Article: 96 | Last updated on: 1/16/2017  4:44 PM
  • What is Transform Plane

    Tags: Applications, Software, WinMax

    The Hurco WinMax control is programmed using Universal Rotary for multi-sided programming. Simply program the tool as it would rotate around the part, and don’t think about how the part is moving.

    • Designed to operate on any 4 or 5-axis Hurco machine
    • Control determines the necessary rotary movements based on the axes available
    • All rotations are incremental from original WPC
    • Programs can be shared between different machine configurations

     

    Click here to download the WinMax Transform Plane Quick Reference Guide​

    Article: 95 | Last updated on: 1/17/2017  4:38 PM
  • What is Universal Rotary and how do I program with it

    Tags: Applications, WinMax

    What is Universal Rotary?

    ​The Universal Rotary program type is designed to operate on any 4- or 5-axis Hurco machine - regardless of the axis configuration. 

    The control will make the necessary movements based on the axes that it has available.

    This means that Universal Rotary programs can be shared between many machines in the shop, and allows the operator to use whichever machine is available at the time…not just the machine that the program was run on previously.

    Click here to download the PDF document about Programming with Universal Rotary.

    This document includes:

    • Rotary Orientation Settings
    • Rotary Parameters are used to orient the cylinder
    • Axis of Rotation Settings
    • Zero Angle Settings
    • Cylinder Origin Point Settings
    • Cylinder Radius Data Settings
    • Tool Vector Angle Settings
    • Off Centerline Distance Settings
    • Machine Configuration Settings
    Article: 94 | Last updated on: 1/17/2017  4:36 PM
  • What is Automatic Safe Repositioning and how do I change the Conversational ASR Parameter Settings

    Tags: Applications, Software, WinMax

    What is ASR? (US Patent US8244386)

    A method for automatically repositioning a tool within the three-dimensional working space of a machine tool system from a current position to a target position, the method including the steps of:

    (A) computing at least one retract move of the tool, based on a retract vector, from the current position to a retracted position in a retract plane by adjusting the retract vector, as necessary, such that the retract vector corresponds to movement of the tool toward the retract plane while remaining within the working space of the machine tool system;

    (B) computing at least one plunge move of the tool, based on a motion vector that is an inverse of a plunge vector, from the target position to a plunge position in the retract plane by adjusting the motion vector, as necessary, such that the motion vector corresponds to movement of the tool toward the retract plane while remaining within the working space of the machine tool system; and

    (C) moving the tool from the current position, to the retracted position and from the plunge position to the target position, wherein the retract plane defines a desired safe distance of the tool from a part prior to moving the tool from the plunge position to the target position.

    Click here to download the PDF document for Conversational ASR Parameter Settings Tutorial

    Click here to download the PDF document for NC ASR Tutorial and Quick Reference Guide

    Article: 93 | Last updated on: 1/17/2017  4:19 PM
  • What is Cycle Interrupt and how do I use it

    Tags: Applications, WinMax

    ​Cycle Interrupt can be used anytime the operator wants to suspend the automatic operation of the machine – in either conversational or NC programs – and place the machine into a semi-manual mode. 


    During a Cycle Interrupt the machine can be manually jogged – in any axis – to any desired location, for any reason.


    Once automatic operation of the machine is required again, the operator can simply press the AUTO mode key, followed by the flashing START CYCLE button.


    The machine will safely resume the previous operation from wherever it was interrupted.

    Click here to download the PDF with screenshots and intructions.

    Article: 92 | Last updated on: 1/17/2017  3:37 PM
  • What is Recovery Restart and how do I use it

    Tags: Applications, WinMax

    Recovery Restart is a way to restart a program – either conversational or NC – in the middle, without the need to enter extra code or start on any particular line in the program. 


    Simply cursor to the line you wish to start on, manually set or auto set the restart marker, and press START CYCLE to begin machining. 


    The control will buffer any necessary modal codes from the program, above the location where the restart marker was placed, and begin movement from the desired location.


    A Recover Restart is a single-shot execution, and will disappear once the program has been completed – meaning that the program will begin from the beginning of the file the next time it is started.

    Click here to Download the PDF for additional information on how to:

    • Restart an NC Program
    • Restar a Conversational Program

     

    Article: 91 | Last updated on: 1/17/2017  3:33 PM
  • How to use Advanced Tool Settings

    Tags: Applications, WinMax

    The Advanced Tool Settings can be used to precisely describe a particular cutting tool, set default parameters for the tool, document ordering information, and add notes about the tool.

    Click here to download the PDF with screenshots and instructions on how to use ATC.

    Article: 89 | Last updated on: 1/17/2017  3:23 PM
  • How to use SFQ settings

    Tags: Applications, WinMax

    Select Surface Finish Quality

    SFQ Controls the acceleration & deceleration of the machine axes

    The lower the SFQ setting number, the longer the delay before acceleration of the next commanded axis begins – which results in a sharper corner and longer cycle time. A higher SFQ setting will cause the next commanded axis to begin to accelerate much sooner, and will result in a more rounded corner and shorter cycle time. The gap between the green and blue lines below shows the elapsed time between the deceleration of the X-axis, and the acceleration of the Y-axis.

    How-to-Use-SFQ-Settings_2.jpg

    Click here to download the PDF

     

    Article: 87 | Last updated on: 1/17/2017  3:12 PM
  • How to clear the tool in spindle

    Tags: Applications, WinMax

    ​This document goes over the following

    • ​Performing a Tool Change
    • Clear the Tool in Spindle
    • Tool Touch-off
      • Without touch probe
      • With touch probe
    • Part Setup
      • Without part probe
    • Absolute Tool Length Calibration Defined

    Click here to download the PDF: Using a MAX5 Console or using a MAX4 Console

    Article: 85 | Last updated on: 1/17/2017  2:37 PM
  • How to switch a tool from AUTO or MANUAL

    Tags: WinMax, Applications

    Tool Changes and Auto/Manual Tools

    This document will help with getting you familiar with changing tools and setting your tools to Manual or Auto (in ATC). First, find the TOOL CHANGER hard keys on your control. The AUTO hard key under TOOL CHANGER is what we will use to initiate tool changes.

    Click here to download the PDF

    Article: 84 | Last updated on: 1/17/2017  2:14 PM
  • How to perform a manual toolchange

    Tags: Applications, WinMax

    This document goes over the following

    • ​Performing a Tool Change
    • Clear the Tool in Spindle
    • Tool Touch-off
      • Without touch probe
      • With touch probe
    • Part Setup
      • Without part probe
    • Absolute Tool Length Calibration Defined

    Click here to download the PDF: Using a MAX5 Console or using a MAX4 Console

    Article: 83 | Last updated on: 1/17/2017  1:48 PM
  • If WinMax will not launch, or just hangs and you get no error

    Tags: Software, WinMax

    Option 1: You may need to completely uninstall and reinstall WinMax

    1. Click on the windows start menu win7 button.pngin the bottom left corner of the computer desktop screen.
    2. Go to the control panel and Uninstall WinMax Mill or Lathe, whichever isn't working.
      • If you're uninstalling the Lathe, make sure to uninstall the Hurco Motion Control Demo as well as OptiClient.
    3. After uninstalling, you should go to C:\ program files x86, Hurco folder and delete everything inside.
    4. Reboot the computer

    Once you've rebooted, refer to the WinMax installation video to reinstall the software:

    Click here to watch the steps for this in the WinMax installation video

    Option 2: Edit the permissions for the applications

    1. Go to C:\ Program Files (X86); Hurco; and choose the WinMax Mill or Lathe folder.
    2. Right click on both max5ui and Winmax.exe and select properties.
    3. On the compatibility tab, click "change settings for all users".
    4. For all users, check the box that says run this program as an administrator.
    5. This can be especially helpful in Windows 10.

    Note:It may be necessary for you to temporarily disable your firewall or anti-virus software, as these can inadvertently block certain files and services from running when launching WinMax (Click here to watch the steps for this in the WinMax installation video)

    Explanation: Most firewalls and anti-virus programs that are running on your computer will show up on your Windows Taskbar next to the clock. Most programs will allow you to right click on the icon and select 'Turn Off', or 'Disable'. If you do not see this option you will need to open the firewall or anti-virus software and disable it. If you need additional, detailed instructions on how to disable or turn off a specific firewall or anti-virus software, contact the software company directly.

    Article: 82 | Last updated on: 5/2/2016  3:40 PM
  • If you can't open OptiClient and get "Message #003 Your Machine ID is invalid"

    Tags: Software, WinMax

    OptiClient will need to be reset using the command prompt:

    Note: This will reset OptiClient. After you've reset OptiClient, you will need to re-option your desktop software again.

    1. Click on the windows start menu win7 button.pngin the bottom left corner of the computer desktop screen.
    2. Place the cursor in the search field, and type CMD (short for command)
      • The command window should appear
    3. Navigate to c:\program files (x86)\Hurco\Opticlient by typing in the following commands:
      win7 button.png

    Click here to watch the steps for this in the WinMax installation video


    Article: 81 | Last updated on: 5/2/2016  2:57 PM
  • The system option is not enabled, please do so now

    Tags: Software, WinMax
    Why you received error:

    Installation of WinMax software requires you to have an administrator account, or with an account with local administrative privileges.

    Solution:

    Note: after you reset OptiClient, you need to re-option your desktop software again.

    1. Open OptiClient by double clicking the desktop icon opticlient-icon.jpg
    2. Select the correct radio button for Mill or Lathe.
    3. Click on "tools" from the pull-down menu at the top of the screen.
    4. Select "Admin" and enter the password 46268
    5. Check the radio button that says "Reset OptiClient", click "Apply", then click "OK".

      Click here to watch the steps for this in the WinMax installation video


       
      Article: 80 | Last updated on: 5/2/2016  3:11 PM
    • This setup requires administrative privileges that appear to be unavailable. Would you like to try again?

      Tags: Software, WinMax
      Why you received error:

      Installation of WinMax software requires you to have an administrator account, or with an account with local administrative privileges.

      Solution:
      1. Click on the windows start menu win7 button.pngin the bottom left corner of the computer desktop screen.
      2. With the mouse, right click "computer" and then select "manage" from the pop-up menu.
      3. Select the local users and groups... groups... and then the administrators group.
      4. Note: your domain or local login username must be in here in order for you to be a local administrator. It's possible you will need your IT staff to help you with this.

        Click here to watch the steps for this in the WinMax installation video


         
        Article: 79 | Last updated on: 5/2/2016  2:51 PM