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FAQs

The service department has compiled a list of answers for questions customers frequently ask. To save time, you can search the FAQs to see if your question has already been answered.


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  • Article: 79

    This setup requires administrative privileges that appear to be unavailable. Would you like to try again?

    Tags: Software, WinMax
    Why you received error:

    Installation of WinMax software requires you to have an administrator account, or with an account with local administrative privileges.

    Solution:
    1. Click on the windows start menu win7 button.pngin the bottom left corner of the computer desktop screen.
    2. With the mouse, right click "computer" and then select "manage" from the pop-up menu.
    3. Select the local users and groups... groups... and then the administrators group.
    4. Note: your domain or local login username must be in here in order for you to be a local administrator. It's possible you will need your IT staff to help you with this.

      Click here to watch the steps for this in the WinMax installation video


       
      Published: 5/2/2016  2:51 PM | 0  Comments | 0  Links to this post
    • Article: 80

      The system option is not enabled, please do so now

      Tags: Software, WinMax
      Why you received error:

      Installation of WinMax software requires you to have an administrator account, or with an account with local administrative privileges.

      Solution:

      Note: after you reset OptiClient, you need to re-option your desktop software again.

      1. Open OptiClient by double clicking the desktop icon opticlient-icon.jpg
      2. Select the correct radio button for Mill or Lathe.
      3. Click on "tools" from the pull-down menu at the top of the screen.
      4. Select "Admin" and enter the password 46268
      5. Check the radio button that says "Reset OptiClient", click "Apply", then click "OK".

        Click here to watch the steps for this in the WinMax installation video


         
        Published: 5/2/2016  3:11 PM | 0  Comments | 0  Links to this post
      • Article: 81

        If you can't open OptiClient and get "Message #003 Your Machine ID is invalid"

        Tags: Software, WinMax

        OptiClient will need to be reset using the command prompt:

        Note: This will reset OptiClient. After you've reset OptiClient, you will need to re-option your desktop software again.

        1. Click on the windows start menu win7 button.pngin the bottom left corner of the computer desktop screen.
        2. Place the cursor in the search field, and type CMD (short for command)
          • The command window should appear
        3. Navigate to c:\program files (x86)\Hurco\Opticlient by typing in the following commands:
          win7 button.png

        Click here to watch the steps for this in the WinMax installation video


        Published: 5/2/2016  2:57 PM | 0  Comments | 0  Links to this post
      • Article: 82

        If WinMax will not launch, or just hangs and you get no error

        Tags: Software, WinMax

        Option 1: You may need to completely uninstall and reinstall WinMax

        1. Click on the windows start menu win7 button.pngin the bottom left corner of the computer desktop screen.
        2. Go to the control panel and Uninstall WinMax Mill or Lathe, whichever isn't working.
          • If you're uninstalling the Lathe, make sure to uninstall the Hurco Motion Control Demo as well as OptiClient.
        3. After uninstalling, you should go to C:\ program files x86, Hurco folder and delete everything inside.
        4. Reboot the computer

        Once you've rebooted, refer to the WinMax installation video to reinstall the software:

        Click here to watch the steps for this in the WinMax installation video

        Option 2: Edit the permissions for the applications

        1. Go to C:\ Program Files (X86); Hurco; and choose the WinMax Mill or Lathe folder.
        2. Right click on both max5ui and Winmax.exe and select properties.
        3. On the compatibility tab, click "change settings for all users".
        4. For all users, check the box that says run this program as an administrator.
        5. This can be especially helpful in Windows 10.

        Note:It may be necessary for you to temporarily disable your firewall or anti-virus software, as these can inadvertently block certain files and services from running when launching WinMax (Click here to watch the steps for this in the WinMax installation video)

        Explanation: Most firewalls and anti-virus programs that are running on your computer will show up on your Windows Taskbar next to the clock. Most programs will allow you to right click on the icon and select 'Turn Off', or 'Disable'. If you do not see this option you will need to open the firewall or anti-virus software and disable it. If you need additional, detailed instructions on how to disable or turn off a specific firewall or anti-virus software, contact the software company directly.

        Published: 5/2/2016  3:40 PM | 0  Comments | 0  Links to this post