Installation of WinMax software requires you to have an administrator account, or with an account with local administrative privileges.
Note: your domain or local login username must be in here in order for you to be a local administrator. It's possible you will need your IT staff to help you with this.
Note: after you reset OptiClient, you need to re-option your desktop software again.
OptiClient will need to be reset using the command prompt:
Note: This will reset OptiClient. After you've reset OptiClient, you will need to re-option your desktop software again.
Option 1: You may need to completely uninstall and reinstall WinMax
Once you've rebooted, refer to the WinMax installation video to reinstall the software:
Option 2: Edit the permissions for the applications
Note:It may be necessary for you to temporarily disable your firewall or anti-virus software, as these can inadvertently block certain files and services from running when launching WinMax (Click here to watch the steps for this in the WinMax installation video)
Explanation: Most firewalls and anti-virus programs that are running on your computer will show up on your Windows Taskbar next to the clock. Most programs will allow you to right click on the icon and select 'Turn Off', or 'Disable'. If you do not see this option you will need to open the firewall or anti-virus software and disable it. If you need additional, detailed instructions on how to disable or turn off a specific firewall or anti-virus software, contact the software company directly.